Terms of Service

Revised April 2020
1: The Company is not a common carrier and will only accept goods / business upon the following
conditions only.
2: All charges shown or quoted are subject to VAT at the current rate.
(b): Shipment of goods to some international destinations are exempt from VAT.
3: All consignments are carried subject to the current RHA Conditions of Carriage (2020) or CMR conditions
and insured accordingly, under which our liability is restricted. All goods stored are done so under RHA
Conditions of Storage and insured accordingly. These Conditions restrict our liability for loss or damage
to the consignment it is not the responsibility of Griffins Logistics Ltd to arrange additional insurance
4: Griffins Logistics Ltd business activities and all documentations whatsoever, will be subject to E & OE and
will be accepted by all parties.
5: Charges may be reviewed on an annual basis. Charges may also increase due to changes in taxes or
changes in the oil price and advise via the Company’s web site.
6: Payment of invoices: All invoices are due for payment by 25th of the following month from date of invoice.
Overdue accounts not paid within our terms will be put on stop until monies have been received. Accounts not
paid within our credit terms will be liable for immediate collection by any method of debt collection.
7: All invoice queries & disputes must be received in writing by the Company within three weeks of issue of
the invoice to be accepted.
8: All claims for delivery surcharge refunds must be received in writing within three days from end of transit.
9: Consequential loss charges for deliveries to DCs & RDC`s will not be accepted by this Company and any
client withholding payments for such will be in breach of this contract in doing so.
10: The Customer shall pay to the Company in cash or as otherwise agreed, all sums when due, immediately
and without reductions or deferment on any account of any claim, counterclaim or set-off. Late payments will
be subject to `The late Payment of Commercial Debts (Interest) Act 1988, as amended shall apply to all sums
due form the Customer.
11: Payments to the Company cannot be withheld or deducted from in respect of any accepted or disputed
Goods in transit claims and must be settled by the relevant insurance Companies only
12: Should it be necessary for the Company to instruct a third party to collect any outstanding debts, the cost
of this third party will be added to the outstanding amount for collection with an administration charge.
13: The Company reserves the right to raise an administration fee for any cheques returned by its bankers
for whatever reason.
14:Any Client of which a debt collection service has to be used to recover monies owed to GLL will
automatically become a pro-forma account should any further business is conducted.
15:Any party wishing to ` suspend` their account with the Company will automatically suspend their credit line
with the Company , any goods remaining in transit at this time will be subject to suspension and storage
charges may be applied.
16: We reserve the right to withdraw credit terms at any time without consultation.
17: The Company reserve the right to vary any of the above these alterations will be advised via the
Company website.
18: Clarification of Services:
(a): Next day/24hr is delivery on the Next Working Day.
(b): Economy /72hr is delivery will take place within the Next Three Working Days (Day 2 or 3 can be
(c): Tail lift off-load delivery service: Pallets must be under 1000kg gross ( 750kg max on a 7.5 tonne vehicle)
and on good 4 way entry pallets with access under the pallet of a minimum of 12cm. Tail lift deliveries will only
take place on firm level ground, no adverse gradients, no gravel or shingle drive ways. Goods cannot be left
on the public highway. All tail lift deliveries are subject to an onsite risk assessment by the driver to ascertain if
it is safe to operate a tail lift offload, as per HSE guidance. Should the delivery point be deemed unsuitable or
unsafe then any cost incurred from such a situation will be the consignors to accept.
(d): Timed deliveries are deemed successful if the delivery vehicle is at the delivery point within 15 minutes &
30 minutes inside the M25 of the allotted time requested.
The dimensions of pallets being shipped to Europe, Ireland and off shore UK island may vary to the
standard UK Mainland definitions, please check for clarity before booking.
19: All timed delivery and special instructions must be advised to this office in writing or by online booking
service by 16.00hrs on the day of despatch.
20: The delivery and collection day is from 9am to 5pm .Saturday 9 am to 12 noon. Any delivery or collection
with a restrictive delivery/collection window between 7 to 3 hrs will become a ` Booked Window` service of
which an extra charge will be added. Any requests with a window lesser than 7 to 3 hrs will become a timed
service. A timed delivery after 4pm will not be accepted unless agreed before the booking is confirmed.
21: It is the duty of the consignee to ensure that all consignments are packed & secured to a pallet in suitable
stable manner to withstand load security in transit, also handling through a hub & spoke multi handling pallet
22: It is the duty of the consignee to ensure that consignments are labelled / marked with the delivery name
& address and ensure that the delivery address has suitable access for goods vehicles as specified below.
If the delivery point has parking or access restriction this must be notified at the time of booking. All fines or
charges incurred at these delivery points will be added to the clients account after notification of such costs. It
is the responsibility of the consignee or their agent to ensure the correct goods loaded at the point of
collection/despatch. Any special delivery / collection requirements should be discussed with a member of our
traffic department prior to booking the consignment.
22b: Those clients operating our ` self ` inputting & labelling system are totally responsible for the inputting the
correct data information and the correct labelling of the consignments.
23: All deliveries & collections must be on hard road only.
24: It is the duty of the consignee to arrange sufficient equipment or labour at the delivery point to off load /
handle their consignment. This is not the sole duty of the driver. All Tail Lift deliveries can only be achieved on
a hard surface and must not exceed the weight specification shown also subject to no adverse gradients or
cambers at the unloading point. All consignments requesting a tail lift service must be packed on a correct
pallet i.e. a 4 way entry pallet as per 18 (c ).
.25: A charge may be levied for delays in loading or unloading exceeding 30 minutes.
26: The delivering depot / agents have the right to leave the delivery point after waiting 30 minutes after the
advised delivery time. The consignee will then incur a re-delivery charge.
27: Any consignments that are refused will be returned or re-delivered to the original address at the original
outgoing rate. Re-directed consignments will be subject to our carriage forward charges. Any consignments
held at delivery depots / agents after a refused delivery for whatever reason will subject to a storage charge of
£2.50 per day after 3 days unless re-routed.
28: Hazardous consignments: We will only carry limited quantities of specific items of hazardous materials,
please ask for advice and details must be notified in writing prior to collection. Consignments not advised but
found to be hazardous in transit will be held until qualified driver and vehicle is available to continue transit, the
cost of which and any fines imposed by the Network / agent will be for consignee to pay in full.
29: Customer requiring additional Goods in Transit insurance cover for high value consignments should
ensure this is advised prior to collection specifying the amount of cover they require. The additional charge for
any additional GIT cover will be charged directly to the client’s account this service must be notified prior
collection by 16.00hrs on the day of collection.
30: In the event that we are unable to produce a proof of delivery for whatever reason a letter of indemnity
will be produced, this will be accepted that the delivery being completed in good order and no monies
31: Customer own delivery notes. In some circumstances a delivery note other than the customers own may
be used this is deemed as acceptable and not a reason to query an invoice or withhold any payments.
(a):The Company operates an ` electronic` signature capture system which gives clients a` real time` proof of
delivery, by accepting these terms of business you also accept these signature captures as a proof of delivery
of the consignments.
32: Proof of deliveries for some international journeys may not always be available at the time of invoicing this
does not give the Customer the right to withhold passing invoices until a POD is available. All proof of
deliveries for international deliveries will be available upon the online system as quickly as possible.
33. The Company does not accept ` Unchecked` receipt signature on any delivery notes, any receipts claused
in this way will be deemed as the consignment being received in ` Good Condition`.
34:Goods in Transit Claims; Claims will be settled under RHA Conditions of carriage 2009 or CMR Conditions
of Carriage only. Claims can only be accepted when claims form is completed and all information requested is
received. Claims are ONLY settled through insurers only no cash settlements or trade-offs are entered into. All
claims for damaged consignments MUST be presented with colour photo`s showing the extent of any damage.
All claims are settled at cost price only and will be in the form of a credit note only.
The decision of liability by the Insurance Company will be deemed as final and binding to all parties. No
appeals will be accepted.
35: All communications regarding damaged goods or goods in transit claims must be in writing and emailed
only to customer.services@griffinslogistics.co.uk and within the time limits specified in the RHA Conditions of
Carriage 2009 available upon the Company’s website.
36:The Company will not accept any goods in transit liability claim below the value of £75.00.
37: Customers by completing the Companies credit application form accepts these terms of business fully also
accepts that all the Companies invoices will be forwarded by email to the email address given upon the credit
application, also the customer accepts to input their consignments on the Companies online portal and to
retrieve any proofs of delivery required from the aforementioned online facility
38:The Company reserves the right to implement a fuel surcharge on all invoices should cost road fuel
increase over £1.15 ppl +vat. The escalator would be 0.30% surcharge for every 1 pence above the figure
stated, this will be shown on the Company website.
39: All quotations given are valid for 14 days only.
40: The Company will not tolerate rudeness or verbal aggression towards any member of staff.
41: When the Company contracts as a principal for any services, it shall have full liberty to perform such
services itself, or, to subcontract on any terms whatsoever, the whole or any part of such services.
In all and any dealings with HMRC for and on behalf of the Customer and/or owner, the Company is deemed
to be appointed, and act as Direct Representative only.
42: The Company does not accept ` unchecked` receipt signatures upon delivery notes, any receipts claused
in this fashion will be classed as accepted in good condition.
43: It is NOT the standard duty of Griffins Logistics to return empty pallets, unless the customer is willing to
accept the charges for this service. We are unable to remove any used packaging from delivery point as this is
deemed as ` waste` and must be left at the delivery point.
44:. The standard delivery vehicle used in deliveries would be a 18 tonne vehicles approximately the size of a
double-decker bus. However should a delivering depot deem the delivery point (With local knowledge) be
accessible with a larger vehicle then they do have the right to deliver with such vehicle. Should clients request
a smaller vehicle to deliver, this can be facilitated but may incur additional charges.
45. Any consignments refused at the original delivery point and wishing to be forwarded to a different delivery
will be subject to Carriage Forward charges which are available upon request.
46: Hand ball deliveries. This service is available subject to discussion and agreement with our customer
service team only however an additional charge may apply. No goods will be carried up or down any steps
47. Force Marjeure. In the event either party is unable to perform its obligations under the terms of this
Agreement because of acts of God, strike, failure of carrier or utilities, equipment or transmission failure or
damage that is reasonably beyond its control, or any other cause that is reasonably beyond its control, such
party shall not be liable for damages to the other for any damages resulting from such failure to perform or
otherwise from such causes. Performance under this Agreement shall resume when the affected party or
parties are able to perform substantially that party`s duties.

Please click here to view the Road Haulage Association’s conditions of carriage (2009).